1. Overview
This Cancellation Policy explains how cancellations work for restaurant table bookings made via www.oceanviews.im. It forms part of our Terms & Conditions.
2. How to cancel
To cancel a table booking, please follow the cancellation instructions in your confirmation email, or contact us using the details on the Website.
Cancellations are effective only once confirmed by us in writing (email is sufficient).
3. Standard cancellation terms
- More than 24 hours before your booking time: no cancellation charge.
- Within 24 hours of your booking time: we may charge a cancellation fee or retain any deposit paid.
- No-shows (failure to attend): we may charge a cancellation fee or retain any deposit paid.
Where a booking includes pre-ordered items or third-party services (for example, event tickets or entertainment), those elements may be subject
to separate cancellation terms and may be non-refundable.
4. Changes to bookings
Requests to change booking time, date, or party size are subject to availability and may involve a price difference. If we agree to change the booking,
it may be treated as a cancellation and rebooking for the purpose of applying the cancellation terms.
5. Cancellations by us
In rare circumstances we may cancel a booking (for example, safety issues, emergency maintenance, or events beyond our reasonable control).
If we cancel, you will receive a full refund of any deposit paid, or an alternative booking of similar standard (if available).
6. Force majeure
We are not liable for failure to perform obligations where prevented by circumstances beyond our reasonable control (for example, extreme weather,
natural disaster, acts of government, strikes, or power outages). Where force majeure impacts your booking, we will act fairly and may offer date changes,
vouchers or refunds depending on the circumstances and any costs already incurred.
7. Contact
For cancellation support, please contact us via the contact details on www.oceanviews.im.